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Delivering quality and reliability

Our standards and commitment to exceptional service

Our pledge

The Mauritius Post pledges to delight its customers through a well-trained, professional, and dedicated staff.

Quality objectives

Our quality objectives are aligned with our business goals to ensure satisfaction for all stakeholders:

  • Timely Mail Collection and Dispatch: Ensuring prompt collection and timely dispatch of mail.
  • Next Day Delivery: Achieving next day delivery at ‘D+1’ (85%) or as requested by the customer. (D= day of posting)
  • Efficient Counter Service: Reducing customer waiting time through efficient counter services.
  • Accurate Information: Providing reliable and accurate information to customers.
  • Professional Agency Services: Offering reliable agency services for the satisfaction of principals and customers.
  • Financial and Commercial Services: Providing professional and reliable financial and commercial services.

Our five service commitments to you

In line with our Customer’s Charter, we aim to meet service standards in the following areas:

1. Quick service

Our goal is to serve customers promptly, particularly during peak periods (11:00 to 12:30). We set performance targets for our post offices and monitor our progress through independent surveys.

2. Personal service

We offer personalized and effective service despite handling cash behind screens. We strive to be:

  • Friendly, efficient, polite, and welcoming
  • Responsive to any problems on the spot

You can help by clearly stating your needs. If in doubt, please ask.

3. Professional service

Our staff is well-trained to deliver service excellence across more than 50 services, ensuring:

  • Accurate and up-to-date information
  • Professional responses to your questions
  • Prompt and confidential handling of your business
4. Fair treatment for all

We aim to improve services for all customers, including those with disabilities. If you have specific needs, let us know and we will do our best to accommodate.

5. Providing information

We ensure you receive accurate and relevant information about our services.

Our services

A wide range of services is available at post offices. For more details, visit your nearest post office.

Compensation scheme

If a registered postal packet is lost, rifled, or damaged, the sender is entitled to compensation within the limits prescribed by the Universal Postal Union Letters Post Regulation.

International bureau

Postal administration of Mauritius

The International Bureau ensures adherence to international quality standards, with a target delivery time of J+5 at 85% for various global destinations, including France, Great Britain, Hong Kong and more.

International quality standard

Facilitating global postal services with precision and reliability.

J+5

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SAL parcels delivery standards

International delivery targets and standards for Mauritius Post

Administration ISO Code

Check

Origin

Destination

Category

Standard

Destination

MU 

AU

AIR PARCELS

J + 12

SYDNEY

MU 

FR

AIR PARCELS

J + 12

PARIS

MU 

GB

AIR PARCELS

J + 12

LONDON

MU 

IN

AIR PARCELS

J + 12

MUMBAI

MU 

ZA

AIR PARCELS

J + 12

JOHANNESBURG

MU

DE

AIR PARCELS

J + 12

FRANKFURT

MU

HK

AIR PARCELS

J + 12

HONG KONG

Air parcels delivery standards

International delivery targets and standards for Mauritius Post

Administration ISO Code

Check

Origin

Destination

Category

Standard

Destination

MU 

AU

AIR PARCELS

J + 12

SYDNEY

MU 

FR

AIR PARCELS

J + 12

PARIS

MU 

GB

AIR PARCELS

J + 12

LONDON

MU 

IN

AIR PARCELS

J + 12

MUMBAI

MU 

ZA

AIR PARCELS

J + 12

JOHANNESBURG

MU

DE

AIR PARCELS

J + 12

FRANKFURT

MU

HK

AIR PARCELS

J + 12

HONG KONG

Dealing with your problem through our helpline

If the Postmaster cannot resolve your issue, contact our helpline at 2082851 or email us at pohqs@intnet.mu. We acknowledge within 48 hours and reply within 7 working days. Some cases requiring detailed investigation may take longer, but you will be informed.

Mauritius Post helpline

Our helpline is open:

  • Weekdays: 8:15 am to 4:00 pm
  • Saturday: 8:15 am to 11:45 am
Customer services

Our Customer Services department is open:

  • Monday to Friday: 8:15 am to 4:00 pm
  • Saturday: 8:15 am to 11:45 am
For enquiries, you have several convenient options:
  • Email: pohqs@intnet.mu
  • Fax: Use 2129640 to reach us.
  • Telephone: Dial 2082851 for immediate assistance.
  • Enquiry Form: Complete the form available at any post office or on our website.
  • In-Person: Visit us at Mauritius Post Limited Headquarters in Port Louis for face-to-face consultations with our customer service team.

Notice

Temporary Suspension of Air Shipments for Small Packets and Parcels to Rodrigues

Mauritius Post Ltd informs its esteemed customers and the general public that, due to a substantial increase in the volume of air parcels and small packets, combined with limited cargo space on Air Mauritius flights to Rodrigues, the regular daily dispatch of these items has been temporarily suspended.  During this period, priority will be given to EMS services and letter mail, while the transportation of parcels and small packets will be subject to delays. Customers intending to send parcels using Colipost boxes (sizes S, M, L, and XL) are advised to use the sea freight service for shipments to Rodrigues.  We would like to reassure you that all parcels, up to a maximum weight of 10 kg, will continue to be accepted via Surface Mail. Mauritius Post Ltd has put measures in place to ensure that surface mail dispatches to Rodrigues occur at least twice a month to minimise disruptions.  We sincerely regret any inconvenience this temporary suspension may cause and appreciate your understanding and patience. Mauritius Post Ltd remains committed to providing timely updates on the situation as developments unfold.  Thank you for your continued cooperation.

Mauritius Post Ltd informs its esteemed customers and the general public that, due to a substantial increase in the volume of air parcels and small packets, combined with limited cargo space on Air Mauritius flights to Rodrigues, the regular daily dispatch of these items has been temporarily suspended.  During this period, priority will be given to EMS services and letter mail, while the transportation of parcels and small packets will be subject to delays. Customers intending to send parcels using Colipost boxes (sizes S, M, L, and XL) are advised to use the sea freight service for shipments to Rodrigues.  We would like to reassure you that all parcels, up to a maximum weight of 10 kg, will continue to be accepted via Surface Mail. Mauritius Post Ltd has put measures in place to ensure that surface mail dispatches to Rodrigues occur at least twice a month to minimise disruptions.  We sincerely regret any inconvenience this temporary suspension may cause and appreciate your understanding and patience. Mauritius Post Ltd remains committed to providing timely updates on the situation as developments unfold.  Thank you for your continued cooperation.

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