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International shipping guide

Standards and best practices for secure shipments

Conditions of parcel acceptance

Make-Up and Packing Requirements

General packing conditions

Every parcel must be appropriately packed and sealed according to its weight, shape, and contents, as well as the transport method and duration. Packaging should protect contents from crushing or damage and show clear signs of tampering if it occurs.

Parcels must be securely packed, especially if they:
  • will be transported over long distances;
  • require multiple transfers or handling;
  • need protection from significant changes in climate, temperature, or, for air transport, atmospheric pressure variations.

Packaging should ensure the safety of postal officials, prevent injury, and avoid contaminating or damaging other parcels or equipment. 

There should be ample space for service instructions, stamps, and labels. 

Fragile items, like glassware, must be packed in sturdy boxes with protective materials to prevent movement or impact during transport

Specific packing conditions for fragile items

Fragile items must be packed in robust boxes with appropriate cushioning. This minimizes movement and impacts during transport, protecting the items from damage. Packaging should prevent any friction or knocks between the items and the box.

Notice

Temporary Suspension of Air Shipments for Small Packets and Parcels to Rodrigues

Mauritius Post Ltd informs its esteemed customers and the general public that, due to a substantial increase in the volume of air parcels and small packets, combined with limited cargo space on Air Mauritius flights to Rodrigues, the regular daily dispatch of these items has been temporarily suspended.  During this period, priority will be given to EMS services and letter mail, while the transportation of parcels and small packets will be subject to delays. Customers intending to send parcels using Colipost boxes (sizes S, M, L, and XL) are advised to use the sea freight service for shipments to Rodrigues.  We would like to reassure you that all parcels, up to a maximum weight of 10 kg, will continue to be accepted via Surface Mail. Mauritius Post Ltd has put measures in place to ensure that surface mail dispatches to Rodrigues occur at least twice a month to minimise disruptions.  We sincerely regret any inconvenience this temporary suspension may cause and appreciate your understanding and patience. Mauritius Post Ltd remains committed to providing timely updates on the situation as developments unfold.  Thank you for your continued cooperation.

Mauritius Post Ltd informs its esteemed customers and the general public that, due to a substantial increase in the volume of air parcels and small packets, combined with limited cargo space on Air Mauritius flights to Rodrigues, the regular daily dispatch of these items has been temporarily suspended.  During this period, priority will be given to EMS services and letter mail, while the transportation of parcels and small packets will be subject to delays. Customers intending to send parcels using Colipost boxes (sizes S, M, L, and XL) are advised to use the sea freight service for shipments to Rodrigues.  We would like to reassure you that all parcels, up to a maximum weight of 10 kg, will continue to be accepted via Surface Mail. Mauritius Post Ltd has put measures in place to ensure that surface mail dispatches to Rodrigues occur at least twice a month to minimise disruptions.  We sincerely regret any inconvenience this temporary suspension may cause and appreciate your understanding and patience. Mauritius Post Ltd remains committed to providing timely updates on the situation as developments unfold.  Thank you for your continued cooperation.

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