Communiqué details

Stay informed with the latest updates, announcements, and important information from Mauritius Post.

Scam – Shipping and Handling Fees

Mauritius Post Ltd (MPL) wishes to inform the public about the occurrence of fraudulent messages being circulated, falsely claiming that customers need to pay for shipping and handling fees of your package. It is imperative for the public to be aware that these messages are not initiated by Mauritius Post Ltd but instead are part of a phishing scam. We urge our customers and the general public to exercise caution and refrain from disclosing any personal information or responding to such suspicious messages. The Mauritius Post Ltd prioritises the security and confidentiality of our customers’ information and we are taking necessary steps to address this issue.

We encourage anyone who receives such messages to report them to the appropriate authorities immediately.

Steps to Stay Vigilant:

Check the URL: Be cautious of slight variations or misspellings. Double-check the website’s URL to always ensure that you are on the legitimate Mauritius Post Ltd site by confirming the URL starts with “https://www.mauritiuspost.mu/”.

Secure Connection: Look for the padlock icon in the address bar, indicating a secure connection.

Beware of Email Scams: Avoid clicking on suspicious links in emails claiming to be from Mauritius Post Ltd. We will never ask for sensitive information via email.

What to Do If You Spot a Scam:
If you come across a potential scam or receive suspicious communication, please report it to us immediately through our official channels. Contact our customer support on

208 2851 or email us at pohqs@intnet.mu. Your vigilance helps us protect our community!

Your safety is our top priority and encourage anyone who receives such messages to report them to the appropriate authorities immediately.

 

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Parcels by air for all destinations (except Rodrigues) should be posted at least one week before the latest date of posting of correspondence.

Notice

Fake profile claiming to be Mauritius Post Ltd on Facebook

We would like to bring to your attention the existence of a fraudulent profile on Facebook, which falsely claims to be representing Mauritius Post Ltd.

Mauritius Post Ltd informs its esteemed customers and the general public that, due to a substantial increase in the volume of air parcels and small packets, combined with limited cargo space on Air Mauritius flights to Rodrigues, the regular daily dispatch of these items has been temporarily suspended.  During this period, priority will be given to EMS services and letter mail, while the transportation of parcels and small packets will be subject to delays. Customers intending to send parcels using Colipost boxes (sizes S, M, L, and XL) are advised to use the sea freight service for shipments to Rodrigues.  We would like to reassure you that all parcels, up to a maximum weight of 10 kg, will continue to be accepted via Surface Mail. Mauritius Post Ltd has put measures in place to ensure that surface mail dispatches to Rodrigues occur at least twice a month to minimise disruptions.  We sincerely regret any inconvenience this temporary suspension may cause and appreciate your understanding and patience. Mauritius Post Ltd remains committed to providing timely updates on the situation as developments unfold.  Thank you for your continued cooperation.